General

    My new place of residence is in a different country. Can I still use my existing MyFestool account?
    That depends on your new place of residence. You can continue to view the data in MyFestool, however, the offers and range of services from MyFestool and the Warranty all-inclusive1 depend on your place of residence and may vary from country to country. This means that in some circumstances you may not be able to use all services. For example, we do not offer online repair requests in all countries. The services available in your country can be found in the MyFestool Terms and Conditions of Use and in the warranty conditions on the relevant Festool website for your country. You can find an overview of all countries at www.festool.com.
    What is MyFestool?
    MyFestool is your free, personal customer account, which you can access via our website or our Festool apps. MyFestool is available for private as well as corporate customers. Various services are available to you here. For example, you can register your tools for the Warranty all-inclusive 1, view your registered tools and their warranty periods, order a repair online, and search for accessories and spare parts for your tools. What's more, we provide you with the option of creating a wish list for products you are interested in. Corporate customers receive an expanded range of services from us, and you can invite your employees to MyFestool (without an existing MyFestool account).

    Registration

    I have received an invitation letter or invitation e-mail: How do I create a MyFestool account with it?

    So that you can see and manage your already registered devices in the machine overview in a MyFestool account, we have prepared a MyFestool account for you, which you can create using the individual invitation code in an invitation letter or e-mail sent to you.

    1. To activate your MyFestool account, scan the QR code or enter the following web address: https://login.festool.com/myfestool.
    2. Select your country and enter the following information: E-mail address, password and the invitation code from the invitation letter or e-mail in the following format: AAA-BBB-CCC-DDD. Then confirm that you agree with the MyFestool Terms and Conditions of Use.
    3. A confirmation e-mail will be sent to the e-mail address provided. Here, click on "Confirm MyFestool registration". Please also note that the link is active for 30 days after receiving the e-mail. If you miss this deadline, we request that you begin the registration process again.
    4. Please log in to your account with your access details.
    5. Fill in your details in the required fields (telephone, private/corporate-> company name, title, first name and surname).
    How do I create a MyFestool account: Via the website?
    1. Open www.festoolusa.com/myfestool and click on "Create new account".
    2. Select your country and enter the following information: E-mail address, password and confirm the MyFestool Terms and Conditions of Use.
    3. A confirmation e-mail will be sent to the e-mail address provided. Here, click on "Confirm MyFestool registration". Please also note that the link is active for 30 days after receiving the e-mail. If you miss this deadline, we request that you begin the registration process again.
    4. Please log in to your account with your access details.
    5. Fill in your details in the required fields (telephone pin, private/corporate-> company name, title, first name and surname).
    I have forgotten my password. What should I do?
    1. Please visit the following website: www.festoolusa.com/myfestool.
    2. Click "Reset password" and enter your e-mail address.
    3. You will receive an e-mail with which you can set a new password.
    I have not received a confirmation e-mail to log into MyFestool. What should I do?
    Please check the advertising and spam folders in your e-mail account, or use the search function to search for "MyFestool". If you cannot find the confirmation e-mail there, please contact our Festool customer hotline on Contact.
    What requirements are there for my password to log into MyFestool?

    Your password must fulfil the following criteria:

    • Contain at least eight characters
    • Use lower case and upper case letters
    • Contain at least one number and special character

    Edit profile/Delete account

    Can I change the language in my MyFestool portal?
    In multilingual countries, we offer the option to change the language in the header of your MyFestool area. The "Change language" function is unfortunately not available in the profile. Should this be required, please get in touch with our Festool customer hotline at Contact.
    How can I delete my myFestool account?
    You can delete your MyFestool account at any time in the menu under "My profile". As soon as a MyFestool account is deleted, the existing consent to advertising is also deleted. However, your warranty registration remains, since we require the details to process your warranty. Your data is anonymised as soon as the warranty claim expires (10 year spare part guarantee). When deleting your MyFestool account, we will additionally request consent to save your e-mail address for the rare occasion that we might need to retrofit or recall your purchased/registered device.
    Can I change my MyFestool account from a private account into a corporate account or from a corporate account into a private account?
    Unfortunately, it is not possible to change a MyFestool account from a corporate account into a private account or vice versa. Should this be required, please contact our Festool customer hotline at Contact.

    Manage company

    How do I add a new employee?
    1. Log into MyFestool using the following link www.festoolusa.com/myfestool.
    2. Simply log in to your personal MyFestool area and find the function to invite employees under "Manage company" or click on this link: www.festoolusa.com/en-us/myfestool/manage-company.
    3. Enter your employee's e-mail address here. Please note that in order to send an invitation, there must be no existing MyFestool account. The employee's e-mail address now appears in the overview with the status "Open".
    4. After the employee has confirmed the invitation and completed their details in the MyFestool account, the status in the overview to "Confirmed". The employee can now view all of the company's tools and use additional functions.
    I have received an invitation from a colleague. What do I have to do to confirm it and to create a MyFestool account?
    1. As soon as you have been invited to MyFestool, you will receive an e-mail. Confirm the invitation by clicking on "Confirm MyFestool account now".
    2. The confirmation page opens automatically (your e-mail address is already filled in) and you can now set your password, confirm the MyFestool Terms and Conditions of Use and click on "Create your account".
    3. Now you can complete your details and view all of the company's tools and use additional functions in your MyFestool account.
    How do I delete an employee?
    To delete an employee, click on the bin in the overview of your "Manage company" area. You have to approve the deletion once more to prevent it happening accidentally. The employee is informed about the deletion via e-mail. Please note that in doing so, the corresponding MyFestool account of the employee is deleted.
    What options are available to me in the "Manage company" function in my MyFestool corporate account?
    For corporate customers, MyFestool provides the option to invite employees to the company using their e-mail address. Please note that an invitation can only be sent if there is no existing MyFestool account for the invited e-mail address. The invitee receives an e-mail, in which they can accept the invitation and complete the set-up of their MyFestool account. After registering, the employee is assigned directly to the corresponding company. The employee can now view all of the company's tools and use additional functions. Please ensure that the employee has the same rights and views in MyFestool as the "Host" MyFestool account. Invited employees can still be deleted at any time. In this instance, the corresponding MyFestool account of the employee is deleted.